What are the requirements in order to use Sparkup ? 

Depending on your company or your event location, you may need to check configurations with IT to ensure everything works fine.

If you want to have an overview of Sparkup, you can check the Technical & functional summary of Sparkup.

To check the different compatibilities, you can run a test here: https://sparkup.events/connection-test/

You'll find all the information below:

Online servers

We use Amazon Web Service and Online servers.
All the data is located in :

• France for European (and international) customers or contracts,
• Japan for Asian customers or contracts.

Firewall & Proxy

You must establish outgoing TCP connections between the peripherals and the Internet through HTTPS ports (443). Our servers do not establish any incoming connections. 

The network can have a proxy if:

• the proxy doesn't block access to HTTPS of our online servers;
• the proxy doesn't modify content of HTTPS requests made by our Web services.

If the only way to access the Internet from your network is through a proxy then it must be a transparent proxy or it must be configured in the browser for HTTPS connections. WebRTC does not work with proxies requiring authentication.

DNS

You must allow TCP connections to the following DNS:

• sparkup.live
• *.sparkup.live
• sparkup.events
• *.sparkup.events
• *.in.sparkup.events (RTMP port 1935)
• *.live.ceeblue.tv

In case you can't use wildcards, we can provide you with a list of explicit FQDNs on demand, but at an extra cost due to the pre-provisioning of servers.

Websockets

You must authorized websocket connections (443 port) with 10 minutes timeout for the following domains:

• msgbrk-eu.sparkup.live
  • or msgbrk-asia.sparkup.live (depending on location)
• *.live.ceeblue.tv

“Virtual audience” and “Grab the mic” requirements

• WebRTC protocol enabled to the FQDN *.sparkup.events and *.sparkup.live
• MSE protocol enabled on browsers
• Allow HTTPS (TCP / 443) connections to lk.sparkup.events
• Allow WebRTC on UDP (UDP / 3478) connections to lk-turn.sparkup.events
• Allow WebRTC on UDP (UDP / 50000-60000) connections to lk.sparkup.events
• Only if UDP is forbidden:
  • Allow WebRTC on TCP (TCP / 443) connections to lk-turn.sparkup.events
  • Allow WebRTC on TCP (TCP / 7881) connections to lk.sparkup.events

Emails

• Whitelist the sender address no-reply@sparkup.app and the domain sparkup.app (the local part of the sender address can be customized).

• Ensure that emails sent by the Sparkup platform are:

  • Delivered to the main inbox (not filtered as spam or moved to secondary folders such as “Notifications”).

  • Received within one minute, allowing users to easily authenticate with their time-sensitive verification code.

• Allow image loading in Sparkup emails to avoid display issues or missing embedded elements.

• Make sure that no automated filters or scanning tools (anti-spam, antivirus, proxy, or link preview tools) access or “click” the links contained in Sparkup emails, as this may invalidate the Sparkup authentication link.

If needed, Sparkup can customize the sender domain using DKIM/SPF configuration or SMTP integration.

Bandwidth

Participant (viewer):

• Recommended -> 5 Mbps (per participant)
• Detailed information:
  • 1080p streaming - 4 Mbps per participant - The video resolution automatically adapts to each participant’s network (example: 720p = 2 Mbps)
  • Sparkup interactivity - 0,6 Mbps per participant
  • Activated camera for mosaic - 0,3 Mbps upload per participant
  • Participant on stage (promoted as speaker) - 4 Mbps per participant (replace the stream)

Hosts for webinars :

• Host & Co-hosts (moderators) - 15 Mbps
• Speakers - 10 Mbps

Technical AV room (Physical stage):

• Hosts & Co-hosts' (moderators) computer(s) - 15 Mbps
• Virtual Audience - 6 Mbps for 1080p (can be adapted)
• Participant on stage (individual speaking) - 4 Mbps
• Interactivity results screen - 1 Mbps
• Separated display screen for Emojis - 1 Mbps

Extra recommendations:

• Use a dedicated network,
• Use a wired Internet connection (which will allow you to avoid getting disconnected).

Browsers & devices compatibilities

Here the list of Devices and browsers compatible with Sparkup 

In-person event - internet connection

To use the Sparkup platform you will need a stable Internet connection.

Here are the necessary requirements:

• The network should allow all the users to connect at the same time (participants + facilitators)
• The recommended speed is 1 Mbits/s per participant (minimum 0,5 Mbit/s per participant)

This will allow you to use the application in the best conditions. 

Important recommendations:

• Use a dedicated network,
• Use a wired Internet connection for the admin's computer (which will allow you to avoid getting disconnected),
• Limit the bandwidth per user (e.g.: 1Mbits/s per participant),
• In case of problems with Wi-Fi make sure you have somebody you can contact,
• Using the 4G network is an advantage in case there is a Wi-Fi network failure,
• Have a smartphone with a 3G/4G network connection in order to quickly create a Wi-Fi network and share Internet if there are any problems.

Extra information: 

• Embed Sparkup in your website or event app